When people think of  therapy/ counselling the image that often comes to mind two people in a room talking (I must give credit where it's due) it can look a lot like that if working face to face but it doesn't have to. Therapy/counselling can and does take place online. Many people have been a little skeptical about working in this way questioning whether it is 'proper' counselling.

The journey is totally individual and what works for one person, may not work for you. Whether you have tried face to face counselling and it wasn’t what you were after or it might not feel like an option for you right now, there are other ways to access support. I work via the online and via a webcam.

The practical side of it: Telephone counselling is pretty much as it sounds. You can use the zoom software to make calls which is free or use the 'normal’ telephone we can do this, it would mean that you would need to make the call and the costs of these. Webcam Counselling you'll need a device that has a webcam. It could be a laptop/ desktop, phone or tablet with a stable internet connection. If you've ever chatted to family and friends in Facetime it is a lot like communicating in that way.

I use Zoom or Vsee which is a confidential platform, accessible either via their website or app. I send out instructions (a step by step guide) on how to do this. I can also send an email link for each session for those of you who prefer not to download apps and software

Is this suitable for everyone?

Many difficulties people are facing can be worked with online. One of the biggest challenges to working in this way would be a lack of confidence using technology. You will also need to find a safe confidential space where you won't be disturbed for each session you will be meeting with the therapist/counsellor. Many therapists/ counsellors during their initial conversations will give you the opportunity to explore if this feels like the most suitable way of working for you.

Why might I decide online counselling as opposed to face to face?

There are many reasons people choose online counselling. It offers a solution to various difficulties that can be associated with accessing counselling face to face. Check out my therapy page for more information.

Some of the things you might enjoy about online therapy are:
• You can create a comfortable and private space in your own home from which to attend therapy.
• You may find it easy to talk, focus and express yourself.
• You may enjoy wearing comfortable clothes, bringing a cup of tea and avoiding a commute after a therapy session.
Your pet is welcome to join you; however, we will need to be mindful of them distracting us (I have a soft spot for pets especially dogs!)
• There can be more flexibility with appointments
• Support can continue despite the pandemic.

What should I look for when choosing a therapist/counsellor who works online?

I mentioned in a previous blog that counselling within the UK is not a regulated profession. There are training providers such as ACTO who make sure counsellors have the right training to work online. I am a professional member of their accrediting body, so checking out where therapist/ counsellors trained to work in this way is really important. ACTO (Association for Counselling and Therapy Online) has a list of their members here.

Working online has been said to have the same success rate and positive outcomes as face to face counselling but there are definitely differences and things to be mindful of.  Please check out my previous blog which covers 10 things to consider when choosing a counsellor. ​
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 Working with me online.

As with all therapy/counselling irrespective of the way it is accessed. I offer a free 20-minute consultation over the telephone to give you the chance to answer any questions you might have. It gives both of us a chance to get to know each other better. A quick chat over the phone means you can see whether you feel a natural 'click'.

Don't feel pressured to decide right away take as much time as you need. If you do decide to work with me I will send a contract which talks about how I work confidentiality. There is also an assessment section which helps me to gain a better understanding of where you are at and what you would like to gain from therapy/counselling

Still have questions or want to discuss this further 

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I was recently saddened by a comment made by the Duke and Duchess of Sussex's post ''If you’re home and feeling bored, during the ongoing coronavirus crisis doing short online training courses to become a counsellor' These comments are dangerous and have the potential to cause harm

In the UK counsellors are not under statutory regulations meaning there are no laws to prevent people without skills and training calling themselves counsellors. Many online courses can be used to fool people into thinking when these are completed they can work with people who are feeling particularly vulnerable.

Therapists/Counsellors adhere to high ethical and practice standards to ensure they help their clients to improve their psychological wellbeing

1) Do your research

Check any therapists/counsellors you've come across are a Registered member of an awarding body. You may have noticed a few logos BACP and ACTO who are the awarding bodies I belong too. The BACP and ACTO have registers you can use to check this out. It can provide reassure and comfort that you are in safe hands.

2) Ask questions about qualifications

In the UK a counsellor should have gained a degree or at a minimum, a level 4 diploma.

3) Ask about the length of the training and what it entailed

If the 'therapist/counsellor' was able to gain their qualification within 10 minutes it is not enough. Most reputable courses have minimum requirements and standards to meet before achieving the qualification. I had therapy myself for almost 2 years (the length of my training) to make sure I had processed anything going on for me. I also had to complete 100 client hours for my diploma course.

4) Check they have regular supervision
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This is really important and forms part of ensuring clients the best possible care and support, that counsellors are working in the best interest of those they work with.

All therapists/counsellors should have monthly supervision with a qualified supervisor to make sure that they are working ethically.

5) Are they working within their competency level?

When people decide they are going to access counselling it can be for a range of reasons, bereavement or self-harm for example. You might want to find out about any additional training or experience they have in any areas they could be connected to what is bothering you.

All therapists/ counsellors should be committed to developing their skills and knowledge, Many awarding bodies state a minimum number of hours continued professional development they are required to complete each year.

If they don't have experience or training in an area that you are struggling with it does not mean they won't be able to support you but allows you to decide what feels right for you and make an informed decision.

6) Find out how they work.

I work face to face offering a confidential, safe environment as well as working online via webcam or telephone

There is no need to decide on one rigid approach or way of working, it is about meeting your needs so if life demands get in the way of you attending face to face, if you feeling unwell, like you could do without travelling then we could combine the two

I work short term and on an open-ended basis.

7) Don't feel pressured to make a decision right away

The decision to seek counselling can feel scary and unsettling, Finding a therapist/ counsellor that is the right match for you is really important.

It is, for this reason, I offer a free 20 - minute consultation over the telephone to give you the chance to answer any questions you might have. It gives both of us a chance to get to know each other better. A quick chat over the phone means you can see whether you feel a natural 'click'.

Don't feel pressured to decide right away take as much time as you need. Take the time to speak to at least 2 - 3 therapists initially so you have a good point of comparison to work with and who you feel most comfortable with.

8) Trust your instinct

Research has shown that taking note of your gut feeling and what feels right for you is paramount. There’s no hard and fast rule when it comes to defining a connection. Sometimes it’s there, other times it's not, so trust your gut as much as you can

The relationship between you and the therapist/counsellor influences the success and outcomes of the process.

The relationship with your therapist /counsellor needs to be based on trust. It's important you feel comfortable sharing time and space with them each week. It also means feeling comfortable enough to tackle the painful stuff too.

In my view it's a privilege when someone chooses me as their therapist, trusting me during those times they are feeling immense personal pain.

9) Read your contract

The contract between you and the therapist/counsellor sets out important aspects such as confidentiality, privacy policies and what happens if you can’t make a session. Make sure you read this carefully and ask any questions that you need to in order to feel comfortable going forward.

1O) Be wary of therapists/ counsellors that offer too many reassurances or guarantees

There are no guarantees with counselling! You should discuss goals and your counsellor will explore with you your hopes and where you would like to get too. One of the questions I ask in the assessment looks at this, something to consider from the outset, however, these may change throughout the process but no one can offer you a guaranteed outcome.

You may not feel you need to ask all of these questions, there are no set rules but the most important thing is that you feel that you can. Remember that there is never any obligation to continue with a counsellor, if at any point you feel unsafe or uncertain you can bring it to an end. You should feel empowered and able to take charge.

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